Tennor x ARCEN Webinar: AI for Ophthalmology Centers

On June 2, 2026, Tennor participated in a webinar organized for the group's members ARCEN. The agenda: how artificial intelligence concretely helps ophthalmology centers handle their call volume, relieve pressure on their secretariats, and meet patients' growing expectations.

This discussion brought together center managers around a shared observation: the telephone remains one of the main points of tension in the organization of an ophthalmology practice. A look back at the topics discussed and the key takeaways from this meeting.

What is ARCEN?

TheARCEN (Association of Center Managers) brings together directors and managers of ophthalmology centers in France. Its mission: to pool knowledge, share best practices, and advance a profession that is still not widely recognized but essential to the smooth operation of centers.

Created about ten years ago, the association now brings together over 100 members, representing more than 800 ophthalmologists and 2,500 employees. It organizes seminars in the regions and in Paris, as well as regular webinars with industry speakers.

The center director plays a central role. They coordinate all activities of the practice and act as a link between doctors and teams. Their objective: to relieve practitioners of tasks that divert them from patient care and to make the center more efficient at all levels. It is precisely in this area that vocal AI has a role to play.

Topics discussed during the webinar

The discussion remained rooted in the daily realities of ophthalmology centers. Three key challenges emerged as priorities.

A call volume difficult to handle

Ophthalmology centers are facing a continuously increasing call volume. During peak hours, some of these calls go unanswered. Every lost call means a patient who doesn't book an appointment or turns to another center.

Secretariats under pressure

Secretarial staff spend a significant portion of their time on the phone, to the detriment of in-person reception and file management. This workload impacts both service quality and team working conditions.

Patients expecting an immediate response

Patients want to be able to reach their center at any time, and book or change an appointment without waiting. Responsiveness has become a key selection criterion.

What Tennor changes for ophthalmology centers

During the webinar, we demonstrated how Tennor is already supporting many centers with these challenges. Tennor is a specialized voice AI solution for healthcare facilities. It handles patient calls: appointment booking, confirmation, cancellation, and common inquiries.

Specifically, for an ophthalmology center, this translates to:

• Fewer missed calls : the AI handles call peaks without hold times, even outside opening hours.
• Refocused administrative staff : teams can focus on patient reception and care instead of constantly answering calls.
• Seamless appointment booking : patients can book or modify their slots directly by phone, 24/7.

The voice agent integrates with the center's information system and adapts to its organization. The center maintains control over its scheduling and patient relationships.

The Impact: What This Meeting Confirms

Discussions with center managers confirm one thing: specialized AI, trained for healthcare and designed for practical application, permanently transforms patient flow management and appointment booking.

The question is no longer whether voice AI has a place in an ophthalmology center, but rather the scale at which to deploy it. For center directors, the challenge becomes tangible: reclaiming administrative time, improving phone accessibility, and offering patients an experience that meets their expectations.

In summary

The Tennor x ARCEN webinar directly addressed the real challenges ophthalmology centers face with phone calls. Call volume, overwhelmed administrative staff, and the demand for responsiveness: these are all areas where voice AI provides a measurable solution.

Thank you to the ARCEN group for the invitation and to the participants for the quality of the discussions.

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